Service Representative

Service Representative Responsibilities:

• Handles inbound and outbound calls, as well as chat support, to schedule annual maintenance visits, book service appointments, and follow up on customer needs.
• Consistently calls on our ECC customers to convert leads to appointments.
• Coordinates closely with service technicians to keep schedules fully booked and running at capacity while providing support in the field as needed.
• Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed.
• Takes ownership of customer escalations, ensures timely communication, and does what is necessary to timely resolve the issue.
• Meets or exceeds service administrative goals.

Service Representative Requirements:

• High school diploma or GED preferred and/or 1+ years of experience in customer service.
• Bilingual Preferred
• Knowledge of customer service principles and practices.
• Skill in operating a personal computer and programs and the ability to perform accurate data entry.
• Ability to detect/recognize information in written materials and on computer screen 75-100% of time.
• Ability to understand, speak, read, and write in English.

Why You Would Love Working Here:

• Family Feel: Family owned and operated for over 40 years!
• Work Life Balance: Monday - Friday, No weekends, 7 Paid Holidays!
• Culture: Become a part of a family-oriented team atmosphere.
• Impact: We help make our homeowner's lives better!
• Benefit Package: Medical, Dental, Vision, HSA, 401(k) with company match, Employer Paid life insurance, PTO, 7 paid holidays and much more!

To ensure the safety and security of our team and customers, all positions are contingent upon successful completion of a standard background check.

Equal Opportunity Employer.